Returns & Exchanges

At Premium Outdoor Furniture & Living Direct, we want you to be completely satisfied with your outdoor oasis. If your selection isn't the perfect fit for your space, we offer a 30-day return window for items in original, unassembled condition.

1

Initiate Your Request

Contact our customer concierge team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Prepare the Package

Carefully disassemble and repackage your furniture in its original manufacturer packaging to ensure the items are protected from damage during transit.

3

Ship It Back

Affix the provided return labels to your boxes and drop them off at an authorized carrier location or schedule a freight pickup for oversized patio sets.

4

Receive Your Refund

Once our warehouse inspects the returned items for quality assurance, we will issue a full refund to your original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing